Training and Support
Our patient health record management system along with vitals recording, allows the doctor to quickly & easily view patient history, thereby ensuring better diagnosis at all points of time.
1. I'm used to prescriptions that are handwritten. How long does it take to fully transition to Docon?
Docon is simple to understand and easy to use. Furthermore, we have an on-field activation team in 49+ cities to help you in setting up the application. If you require any further assistance you can contact us via call, SMS, or in-app chat.
2. What about my staff? Will I have to teach them how to use Docon?
No. We will assist your team in understanding all the necessary modules to correctly use our application.
3. I have never used an application for consultation. Can I try it out first?
Yes. You can begin a 15-day free trial by calling 080-6823 6823, and we will help you with the process. We will provide you with the HARDWARE throughout the trial period. You have a 15-day money-back guarantee if you do not like Docon. When you realise the value Docon adds to your practice, you can upgrade to a paid subscription.
4. How many features are included in the trial version?
During the trial time, you can access all the features of Docon EMR to ensure a seamless experience. You can then purchase the subscription at any time.
5. If I am stuck or need assistance, who will help me?
Our customer service team is always here to help you. You can reach the support team via email (hello@docon.co.in), phone (080-6823-6823), or interactive chat within the application between 10 AM to 8 PM, Monday to Saturday.
6. Is it mandatory for me to pay for the training?
No, we do not charge for the training. It is included in your annual subscription plan.
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