Docon Privacy Policy

Introduction

This Privacy Policy(“Privacy Policy”) describes what information Docon Technologies Private Limited (“DocOn” or the “Company” or “Entity” or “We”/“Us”/“Our”), a company incorporated under the Companies Act, 2013, having its registered office at 4th Floor, Prestige Blue Chip Software Park, Block 1, Hosur Road, Madiwala Range, Dairy Colony, Adugodi, Bengaluru- 560029, Karnataka, India; as the owner and operator of the Platform may collect from a user (“You”, “Your” or “User”), on or through our website https://www.docon.co.in/ (“Site”), directly or in relation to services otherwise rendered by Us (collectively “Platform”), such as facilitation and provision of digital health consultation, and other ancillary telemedicine services through the Platform, that may include installing and providing access to hardware or software devices for the implementation of the Platform, as may be provided by us through the Site, and scheduling a physical consultation with the Registered Medical Practitioner (each a “Service”, and collectively the “Services”) and how We use, process, disclose and try to protect such information.

You agree and understand that the Company is responsible for operation and maintenance of the Platform and all information collected and processed on the Platform is collected and processed by Us strictly in relation to Our business.

By using Our Platform, or the Services, You confirm that You have read, understood, and agree with the privacy practices described in this Privacy Policy, and the Terms of Use (the “Terms”) and the collection, storage and processing of Your information in accordance with them.

This Privacy Policy is incorporated by reference into the Terms. Any capitalized terms used but not defined in this Privacy Policy have the meaning given to them in the Terms.

The Platform acts as a tool to connect registered medical practitioner (“RMP/Registered Medical Practitioner”)and patients, end-users or customers (“Customers”) for easy and convenient access to consultation services provided by the Registered Medical Practitioner. The Services would be made available to Registered Medical Practitioner wherein the Registered Medical Practitioner will provide consultation services vide digital mediums to the Customers.

Therefore  in  addition  to  the  collection  of  data  from  Customers  for  the  provision  of  Services,  the  Entity  will,  for  the  purpose  of  providing  Services  to  the  Registered  Medical  Practitioner,  be  required  to  collect  and   host   certain   data   and   information   of   the   Registered   Medical   Practitioner.   Any   such   data   and  information   about   the   Registered   Medical   Practitioners,   including   but   not   limited   to   their   name,  photographs,  registration  ID  (accorded  to  the  Medical  Practitioner  as  per  the  state  or  national  register)  qualifications,   experience   and   specialties,   that   may   be   hosted   by   the   Entity,   and   displayed   on  the  Platform,  is  for  information  purposes  only  and  such  information  shall  not  be  deemed  to  amount  to  an  advertisement  of  the  Registered  Medical  Practitioner,  and/  or  the  services  provided  by  such  Registered  Medical  Practitioner.  We  are  committed  to  protecting  the  personal  information  of  the  Registered  Medical  Practitioner  and  Customers.  Further,  We  take  all  precautionary  measures  to  maintain  confidentiality  of  the Registered Medical Practitioner’s personal information.

In  addition  to  this  Privacy  Policy  governing  the  collection  of  Customer  data  or  information,  this  Privacy
Policy  shall  apply  to  the  use  of  the  Platform  by  all  Registered  Medical  Practitioners.  Accordingly,  a
condition  of  each  Registered  Medical  Practitioner's  use  of  and  access  to  the  Platform  and  to  the  other services  provided  by  the  Entity  to  Registered  Medical  Practitioner  is  their  acceptance  of  this  Privacy Policy   and   the   Terms.   Any  Registered  Medical  Practitioner  is  required  to  read  and  understand  the provisions  set  out  herein  prior  to  submitting  any  sensitive  personal  data  or  information  to  the  Entity, failing  which  they  are  required  to  leave  the  Platform  immediately  and  forthwith  cease  the  usage  of  the  Platform.


This Privacy Policy is published in compliance with, inter alia:
(a) Section 43A of the Information Technology Act, 2000 (“IT Act”);

(b) Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and

(c) Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).

General Terms

(a) By  clicking  on  'Continue'  during  the  sign-up  process,  by  accessing  or  using  the  Platform  or  by  using  the  Service,  or  by  otherwise  giving  Us  Your  information,  You  confirm  that  You  have  the  capacity  to  enter  into  a  legally  binding  contract  under  Indian  law,  in  particular,  the  Indian  Contract  Act,  1872,  and  have  read,  understood,  agreed,  and  consented  to  the  practices  and  policies  outlined  in  this  Privacy  Policy  and  agree to be bound by the Privacy Policy.

(b) You  hereby  consent  to  Our  collection,  use,  sharing,  and  disclosure  of  Your  information  as  described  in  this  Privacy  Policy.  We  reserve  the  right  to  change,  modify,  add  or  delete  portions  of  the  terms  of  this  Privacy  Policy,  at  our  sole  discretion,  at  any  time,  and  any  continued  use  of  the  Application,  the  Services  or  the  Platform,  following  any  such  amendments  to  the  Privacy  Policy,  will  be  deemed  as  an  implicit  acceptance  of  the  Privacy  Policy  in  its  amended  form.  While  You  are  requested  to  review  the  Privacy  Policy  from  time  to  time  to  keep  yourself  updated  with  any  changes;  modifications  made  to  the  terms  hereof,   We   shall   notify   You   as   per   timelines   prescribed   under   applicable   laws   about   any   such  amendments to the Privacy Policy.

(c) If You  are  accessing  or  using  Services  on  the  Site  from  an  overseas  location,  You  do  so  at  your  own  risk and shall be solely liable for compliance with any applicable local laws.

(d) If  You  do  not  agree  with  any  of  the  terms  and  conditions  of  this  Privacy  Policy,  please  do  not  proceed  further to use this Site or any Services.

1. What information About You is collected on the Platform?

When  You  access  the  Site  or  use  the  Service(s),  You  may  provide,  or  We  may  collect  information  that  may  specifically  identify  You  or  any  other  individual.  Given  below  are  the  types  of  information  that  we  may  collect:
(a)Information You Give Us:  We  receive  and  store  any  information  You  enter  on  Our  Platform  or
provide  us  in  any  other  way.  When  You  register  on  the  Site,  We  collect  registration  details  such  as  phone number,  name,  geographical  address  and  email  address.  We  verify  Your  phone  number  with  the  help  of  a one-time  password  sent  to  Your  phone  number.  We  may  also  collect  information  required  for  providing You  Services  on  the  Platform  including,  facilitating  consultation  bookings  with  a  Registered  Medical Practitioner,  past  medical  prescriptions  etc.  You  can  choose  not  to  provide  certain  information,  but  then You  may  consequently  not  be  able  to  take  advantage  of  many  of  Our  features.  We  may  also  collect sensitive  personal  data  or  information   (“SPDI”)   about  You  when  You  use  Our  Service(s)  on  the  Platform. This   information   includes   health   information   We   receive   from   You   or,   on   your   behalf,   such   as information  or  records  relating  to  Your  medical  or  health  history,  health  status  and  laboratory  testing results,  details  of  treatment  plans  and  medication  prescribed  by  a  Medical  Practitioner,  dosage  details such   as   frequency   of   dosage,   alternative   medication,   diagnostic   results,   Patients   health   ids,   other health-related  information  and  any  other  information  inferred  therefrom.  We  may  also  collect  payment information  such  as  Your  payment  card  number,  expiration  date,  billing  address.  By  using  the  Service, You  consent  to  the  recording,  storage,  and  disclosure  of  such  communications  You  send  or  receive  for these  purposes.  We  may  also  store  and  process  prescriptions,  treatment  notes,  recommendations  and other  data  generated  by  Medical  Practitioners  on  or  through  the  Platform,  and  data  shared  by  third  parties  such  as  diagnostics  related  information;  prescription  related  information  etc.  and  may  retain  such material  for  our  records  for  the  duration  of  You  availing  the  Services  or  for  any  such  period  required  or permitted under applicable law.

(b) In  order  to  have  access  to  the  Platform  and  the  features  thereof  the  Registered  Medical  Practitioner  may   be  required  to  create  an  account  on  the  Platform,  and  we  may  collect  the  following  including  without  limitation  name;  user-id;  email  address;  password;  medical  registration  id;  qualification;  address;  gender;  age;  phone  number;  specialties;  resume;  educational  certificate;  medical  registration  documents;  PAN card; bank details languages; any other details.


(c) Information  from  Other  Sources: We  might  receive  information  about  You  such  as  order  details,  Your  details  shared  with  Our  partners  etc.  from  other  sources  including  from  Our  partners,  advertisers  or  third  parties  registered  on  the  Platform  and  add  it  to  Our  account  information.  The  Entity,  for  the  purpose  of  monitoring  the  quality  of  the  consultation,  may  access  the  exchanges  between  the  Registered  Medical  Practitioner  and  the  Customers.  The  consultation  provided  by  the  Registered  Medical  Practitioner  shall  be  done  vide  a  secured  recorded  line.  The  Entity  may  receive  information  about  the  Registered  Medical  Practitioner’s   and/or   Customer’s   browsing   history   including   the   URL   of   the  site  of  the  Registered  Medical  Practitioner  and/or  the  Customer’s  visited  the  Platform  as  well  as  the  Internet  Protocol  (IP)  address,  computer  operating  system  and  type  of  web  browser  the  Registered  Medical  Practitioner  and/or  the  Customer,  as  the  case  may  be,   is  using  as  well  as  the  name  of  the  Registered  Medical  Practitioner’s  and/or   Customer’s   ISP.   The   Platform   may   use  temporary  cookies  to  store  certain  data  (that  is  not  sensitive  personal  information  or  personal  information)  that  is  used  by  the  Entity  and  its  third-party  service providers for the technical administration of the Platform, research and development etc.


(d)Cookies  and  Other  Tracking  Technologies: We  utilize  “cookies”  and  other  tracking  technologies.  A  “cookie”  is  a  small  text  file  that  may  be  used,  for  example,  to  collect  information  about  activity  on  the  Site  or  the  App.  Some  cookies  and  other  technologies  may  serve  to  recall  information  previously  indicated  or  submitted  by  a  User.  Most  browsers/mobile  settings  allow  You  to  control  cookies,  including  whether  or  not  to  accept  them  and  how  to  remove  them.  You  may  set  most  browsers/mobile  applications  to  notify  you  if  You  receive  a  cookie,  or  You  may  choose  to  block  cookies  with  your  browser/mobile  applications.  Tracking  technologies  may  record  information  such  as  internet  domain  and  host  names,  internet  protocol  (IP)  addresses,  browser  software  and  operating  system  types,  stream  patterns,  and  dates  and  times  that  Our  Site  is  accessed.  Our  use  of  cookies  and  other  tracking  technologies  allows  Us  to  improve  our  Site  and  Your  experience.  At  all  times,  You  may  refuse  all  cookies  on  Your  browser  by  changing  Your  settings  to  the  extent  permissible  on  Your  device.  However,  by  doing  so,  You  may  not  be  able  to  use  certain  features  on  the  Platform  or  take  full  advantage  of  all  the  offerings  and  interest-based  advertising.  You  can  remove cookies by following directions provided in Your mobile’s “help” file or the browser.


(e)Third party tools and software: We  use  third  party  SDKs  in  our  App.  Majority  of  them  are  different  payment  options  by  which  You  can  make  a  payment  for  an  order.  In  order  to  enhance  Your  personal  and  overall experience some of the tools are used therein.

(f)Automatic Information: We  receive  and  store  certain  types  of  information  whenever  You  interact  with  Us.  For  example,  We  obtain  certain  types  of  information  when  Your  web  browser  accesses  the  Site  or  advertisements  and  other  content  served  by  or  on  behalf  of  docon.in  on  other  web  sites.  Click  here  (OS  type  and  version,  Device  brand,  browser  and  its  version  details,  User  agent)  to  see  examples  of  the  information  We  receive.  We  may  also  receive/store  information  about  Your  location  and  Your  mobile  device,  including  a  unique  identifier  for  Your  device.  We  may  use  this  information  for  internal  analysis  and   to   provide   You   with   location-based   services,   such   as   advertising,   search   results,   and   other  personalized content.

The   IT   Act   and   the   SPDI   Rules  regulate  the  collection,  usage,  retention  and  disclosure  of  personal
You  agree  that  You  are  providing  all  information,  including  SPDI  to  us  voluntarily.  Collection,  use  and  disclosure of personal information and SPDI requires Your express consent.ination  with  other  information  available  or  likely  to  be
You  are  providing  us  with  your  consent  to  Our  use,  collection  and  disclosure  of  the  personal  information  and  SPDI.  You  may  choose  to  not  provide  Us  with  personal  information  and  SPDI,  but  in  the  event  that  You   do   so,   We  will  be  unable  to  provide  You  access  to  Our  Site  or  provide  Services  through  Our  Platform. Our  Site  or  provide  Services  through  Our  Platform. Our  Site  or  provide  Services  through  Our  Platform. Our  Site  or  provide  Services  through  Our  Platform.
information,  which  is  defined  under  the  SPDI  Rules  as  any  information  that  relates  to  a  natural  person,  which,   either   directly   or   indirectly,   in  combination  with  other  information  available  or  likely  to  be
available to a body corporate, is capable of identifying such person.
information,  which  is  defined  under  the  SPDI  Rules  as  any  information  that  relates  to  a  natural  person,  which,   either   directly   or   indirectly,   in  combination  with  other  information  available  or  likely  to  be
available to a body corporate, is capable of identifying such person.


You agree that You are providing all information, including SPDI to us voluntarily. Collection, use and disclosure of personal information and SPDI requires Your express consent.

You are providing us with your consent to Our use, collection and disclosure of the personal information and SPDI. You may choose to not provide Us with personal information and SPDI, but in the event that You do so, We will be unable to provide You access to Our Site or provide Services through Our Platform.

2. How do We use the information We collect?

(a)We use  information  We  collect,  in  a  variety  of  ways  in  order  to  provide  the  Services  on  the  Site  and  to  operate Our business, including the following:

(i)  To  carry  out  Our  obligations  arising  from  Your  requests  for  the  products  and  Services  on  the
Platform;
(ii)  To  operate  and  improve  the  Platform  in  order  to  foster  a  positive  user  experience  and  to
improve Our business as a whole;
(iii) To process and deliver Your service requests with Us;
(iv) To enable Your access to Our Site to provide You Services;
(v)  To  enable  You  to  initiate  consultation  with  Registered  Medical  Practitioners  or  facilitating
next steps in the consultation;
(vi)  Analysing  data,  tracking  trends,  building  algorithms,  creating  databases  for  rating  systems,
recommendations engines, etc.;
(vii) Research;
(viii)  We  use  the  information  that  You  provide  for  such  purposes  such  as  responding  to  Your
requests, customising Your orders, improving Our Platform or communicating with You;
(ix)  For  non-targeting  reasons  such  as  frequency  capping,  compliance,  billing,  ad  reporting  or
delivery, market research or product development purposes;
(x) To comply with applicable law;
(xi) To conduct audits and quality assessment procedures;
(xii)  To  analyse  the  use  of  Our  resources,  troubleshooting  problems  and  improving  Our  Products
and Services, by using the information regarding Your mobile device and software;
(xiii)  Contacting  Users,  both  during  and  after  an  order,  for  updates,  resolution  of  queries,  order
details, consultations, follow-up consultations or offering new services;
(xiv)  To  investigate,  prevent,  or  take  action  regarding  illegal  activities,  suspected  fraud,  situations
involving  potential  threats  to  the  safety  of  any  person,  violations  of  Our  Terms,  or  as  otherwise
required by law;  
(xv)  To  respond  to  any  queries  that  You  may  have,  and  to  communicate  information  to  You,
including   notifications   of   any  promotions  or  alerts,  any  changes/updates  to  the  Site,  or  the
introduction  of  any  future  fees  or  charges  that  We  may  collect  at  the  time  for  purchasing  products
or provision of our Services to You; or
(xvi)  To  contact  You,  by  way  of  SMS,  email  and  phone  calls,  from  time  to  time  to  record  Your
valuable  feedback  on  Our  products  and  Services,  as  they  currently  stand,  and/or  any  potential
products and services that may be offered in the future;

(b)  We   may  use  “cookies”  information  and  “automatically  collected”  information  We  collect  on  the  Platform to:  
(i)  personalize  Our  Services,  such  as  remembering  Your  information  so  that  You  will  not  have  to  re-enter it during your visit or the next time you avail the Service;  
(ii) provide customized advertisements, content, and information;  
(iii) monitor and analyze the effectiveness of the Service and third-party marketing activities;  
(iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and  
(v) track Your entries, submissions, and status in any promotions or other activities on the Service  

(c)   We  may  access  or  store  Your  information  if  it  is  necessary  to  detect,  prevent  or  address  fraud  and  other illegal activity or to protect the safety, property or rights of the Platform or others.  
(d)  We  may  use  information  regarding  Your  location  or  the  location  of  Your  device  through  which  You  access  the  Service  for  a  number  of  purposes,  including  without  limitation  to  confirm  You  are  located  in  a  jurisdiction in which the Service is offered and to identify an appropriate Registered Medical Practitioner.  (e)   We   may   collect,   analyze,   use,   publish,   create   and   sell   de-identified  information,  of  which  your  personal  or  sensitive  personal  information  might  be  a  component,  for  any  business  or  other  purpose  not  prohibited by applicable law, including for research and marketing purposes. (collectively   “Purposes”  ).

3. Do we share the Information we receive?

(a)  Information  about  You  and  the  other  Users  of  the  Platform  forms  an  integral  part  of  Our  business.  We  only   share   the   personal   information   as   described   below   after   ensuring   that   such   third   party   has  implemented  measures  to  assure  data  protection  measures  and  that  are  either  subject  to  this  Privacy  Policy  or  follow  practices  at  least  as  protective  as  those  described  in  this  Privacy  Policy.  By  using  the  Site  or  the  App,  You  accept  the  terms  hereof  and  hereby  consent  to  the  storage  and  processing  of  the  personal  information  and  SPDI  by  third  parties.  We,  have  arrangements  with  third  parties  (including  without  limitations  as  mentioned  below)  such  as  affiliates  or  group  companies,  service  providers;  Registered  Medical  Practitioners  and  payment  gateways  who  are  the  intended  recipients  and  may  have  access  to  the  personal  information  and  SPDI  but  shall  not  disclose  such  information  including  SPDI  further  to  any  other individual / entity. Some of the third parties include:

(i)  Sending  postal  mail,  newsletters  and  e-mail,  removing  repetitive  information  from  customer  lists,   analysing   data,   providing   marketing   assistance,   consultation   with   Registered   Medical  Practitioners,  providing  search  results  and  links  (including  paid  listings  and  links),  processing  card  payments  and  providing  customer  service.  They  have  access  to  personal  information  needed  to  perform  their  functions  but  may  not  use  it  for  other  purposes.  Further,  they  must  process  the  personal  information  in  accordance  with  this  Privacy  Policy  and  as  permitted  by  applicable  law.  It  is  clarified  that  We  will  not  be  responsible  and  liable  for  the  acts  of  omissions  and  commissions  of  such  third  parties  associated  with  us.  However,  We  may  facilitate  resolving  any  issue  You  may  face with such third-parties

(ii)   Our  Legal  obligations:   We  may  release  account  and  other  personal  information  when  we  believe  in  good  faith  that  such  release  is  appropriate  to  comply  with  applicable  law  including  to:  (i)  conform  to  legal  requirements  or  comply  with  legal  process;  (ii)  protect  rights  or  property  or  affiliated   companies;   (iii)   prevent   a   crime   or   in   interest   of  national  security;  or  (iv)  protect  personal  safety  of  Our  Users  or  the  public.  We  may  also  disclose  Your  personal  information  to  enforce  or  apply  Our  Terms  and  other  agreements;  or  protect  the  rights,  property  or  Our  safety,  safety   of   Our   Users   or   others.  This  includes  exchanging  information  with  other  companies,  organisations,   government   or   regulatory   authorities   for   fraud   protection   and   credit   risk  reduction;

(iii)   Sharing  upon  merger  or  amalgamation  or  intra-group  transfer:   Any  third  party  to  which  We  transfer  or  sell  Our  assets,  merge  or  consolidate  with,  will  have  the  right  to  continue  to  use  the  information  (including  SPDI)  provided  to  Us  by  You,  in  accordance  with  the  Terms  and  this  Privacy   Policy.   We   may   disclose   information   to   Our  partners,  affiliates,  subsidiaries,  group  entities,  investors,  stakeholders  or  potential  associates  in  an  anonymized  and  aggregate  manner,  so  that  they  too  may  understand  how  Users  use  Our  Site  and  enable  Us  to  create  a  better  overall  experience for You; and

(iv)   Improving  our  business:   You  acknowledge  that  We  have  a  right  to  use  a  recorded  copy  of  Your  telephonic  conversation  and  e-prescription  with  Your  Registered  Medical  Practitioner,  for  improving  Our  Services  and  aiding  You  in  procuring  targeted  consultation  for  any  underlying  medical   condition.   We   may   transfer   such   personal   Information   and   SPDI   to   a  third  party,  including   persons   outside   India,   to   improve   product   and   Service   offerings   while   taking  commercially  reasonable  steps  to  try  and  ensure,  that  the  recipient  adheres  to  the  applicable  laws  for ensuring data protection as is adhered by Us

(b)Transfer to third parties and outside India:

Subject  to  applicable  law,  We  may  at  Our  sole  discretion,  transfer  personal  information  and  SPDI  to  any  other  body  corporate  (as  defined  under  the  Information  Technology  Act,  2000)  that  ensures  at  least  the  same  level  of  data  protection  as  is  provided  by  Us  under  the  terms  hereof,  located  in  India  or  any  other  country.

The  Registered  Medical  Practitioner  shall  ensure  confidentiality  of  the  Registered  Medical  Practitioner’s  account   details   including   without   limitation   username   and   password,   and   the   Registered   Medical  Practitioner  shall  immediately  notify  the  Us  without  any  delay  of  any  actual  or  unauthorized  use  the  account details.  

We  shall,  in  no  event,  be  responsible  for  the  breach  of  security  or  of  any  acts/omissions  of  the  third  parties   including   without   limitation   acts   of   Government,   breach   of   security,   encryption,   computer  hacking, unauthorized access to computer data and storage device.  

By  using  the  Site  and  the  App,  You  accept  the  terms  hereof  and  hereby  consent  to  Us,  sharing  with  and/or  processing  of  Your  personal  information  and  SPDI  by  third  parties,  including  in  any  location  outside  India,  provided  that  they  ensure  that  your  SPDI  is  protected  in  compliance  with  standards  that  are comparable to the standards of protection afforded to it in India or equivalent international standards.

4. How Secure Is Information About Me?

(a)  We  maintain  electronic,  physical  and  procedural  safeguards  in  connection  with  the  collection,  storage  and  disclosure  of  personal  information  (including  SPDI).  Our  security  procedures  may  warrant  that  We  may occasionally request proof of identity before We disclose personal information to You.

(b)We  work  to  protect  the  security  of  your  information  during  transmission  by  using  Secure  Sockets  Layer  (SSL)  software,  which  encrypts  information  You  input  in  addition  to  maintaining  security  of  Your  information   as   per   the   international   standards   on   "Information   Technology   Security   Techniques  Information Security Management System-Requirements".

(c)We  restrict  access  to  personal  information,  to  Our  employees  and  agents  who  need  to  know  that  information   in   order   to   process   it   for   Us,   and   who   are   subject   to   strict  contractual  confidentiality  obligations,  and  may  be  disciplined  or  whose  relationship  with  Us  may  terminate  if  they  fail  to  meet  these obligations.

(d)No  employee  or  administrator  will  have  knowledge  of  Your  password  of  Your  account  on  the  Site  or  the  Application.  It  is  important  for  You  to  protect  Your  account  against  unauthorized  access  to  Your  password  and  Your  mobile  phone,  as  detailed  in  the  ‘User  Account,  Password  and  Security’  section  of  the  Terms.  You  must  be  sure  to  log  off  from  the  Site  or  when  You  have  finished  use  thereof.  We  do  not  undertake any liability for any unauthorised use of Your account and password.

(e)If  You  suspect  any  unauthorized  use  of  Your  account,  You  must  immediately  notify  us  by  sending  an  email  to  the  contact  details  indicated  in  the  contact  section.  You  shall  be  liable  to  indemnify  Us  due  to  any  loss suffered by Us due to such unauthorized use of your account or password.

(f)Under  certain  circumstances,  We  shall  not  be  able  to  take  Your  prior  consent  before  disclosing  Your  information  in  case  the  information  is  demanded  by  government  agencies  or  otherwise  mandated  under  law to obtain SPDI, or during investigation of cyber incidents, prosecution of offenses etc.

(g)Further,  We  shall  not  be  responsible  for  any  breach  of  security  or  for  any  actions  of  any  third  parties  or  events  that  are  beyond  our  reasonable  control  including  but  not  limited  to  acts  of  government,  computer  hacking,  unauthorised  access  to  computer  data  and  storage  device,  computer  crashes,  breach  of  security  and encryption, poor quality of internet service or telephone service of the User, etc.

5. What Information Can I Access?

The  Platform  gives  You  access  to  a  broad  range  of  information  about  Your  account  and  Your  interactions  with   the   Platform   for   the   limited   purpose   of   viewing   and,   in   certain   cases,   modifying,   deleting  information  provided  on  the  Site.  You  have  the  option  to  opt-out  of  optional  services  such  as  receiving  promotional  materials  etc.  and  should  You  desire  to  opt-in  to  such  services  at  the  time  of  signing  up  You  can  choose  to  do  so.  You  may  rectify  any  inaccurate  or  deficient  personal  information  or  SPDI,  as  feasible.  If  you  are  desirous  of  deleting  or  erasing  Your  Information  including  SDPI  from  the  Platform  database,  the  Company  reserves  the  right  to  process  such  erasure  or  deletion  without  notifying  the  RMP  or  any  third-party,   upon   receiving   Your   request   for   exercising   Your   right   to   erasure   with   respect   to   that  information   from   the  Platform  database,  and  only  after  recording  Your  explicit  consent.  Once  Your  request   is   processed,   such   deletion   shall   be  final,  and  the  Company  disclaims  all  responsibility  for  providing  You  any  such  deleted  information  in  the  future.  Further,  the  Company  shall  not  be  liable  for  the RMP’s failure to maintain a separate record of such information as mandated by applicable laws.

6. Are Children Allowed to Use the Platform?

Use  of  the  Site  is  available  only  to  persons  who  can  form  a  legally  binding  contract  under  the  Indian  Contract  Act,  1872.  If  You  are  under  18  years  of  age,  then  please  do  not  use  or  access  the  Service(s)  at  any  time  or  in  any  manner.  If  We  learn  that  a  person  under  18  years  of  age  has  used  or  accessed  the  Platform  or  Service  or  any  personally  identifiable  information  has  been  collected  on  the  Platform  from  persons  under  18  years  of  age,  then  We  will  take  the  appropriate  steps  to  delete  this  information.  If  You  are  a  parent  or  guardian  and  discover  that  Your  child  under  18  years  of  age  has  obtained  an  account  on  or  otherwise  accessed  the  Service,  then  You  may  alert  us  at hello@docon.co.in and  request  that  We  delete  that child’s personally identifiable information from Our systems.

7. Third-party links

The  Site  may  include  hyperlinks  to  various  external  websites,  and  may  also  include  advertisements,  and  hyperlinks  to  applications,  content  or  resources   (“Third  Party  Links”)  .  We  have  no  control  over  such  Third  Party  Links  present  on  the  Site  or  the  Application,  which  are  provided  by  persons  or  companies  other  than  Us.  You  acknowledge  and  agree  that  We  are  not  responsible  for  any  collection  or  disclosure  of  Your  information  by  any  external  sites,  applications,  companies  or  persons  thereof.  The  presence  of  any  Third   Party   Links   on  Our  Site  or  App,  cannot  be  construed  as  a  recommendation,  endorsement  or  solicitation for the same, or any other material on or available via such Third Party Links.

You  further  acknowledge  and  agree  that  We  are  not  liable  for  any  loss  or  damage  which  may  be  incurred  by  You  as  a  result  of  the  collection  and/or  disclosure  of  Your  information  via  Third  Party  Links,  as  a  result  of  any  reliance  placed  by  You  on  the  completeness,  accuracy  or  existence  of  any  advertising,  products  services,  or  other  materials  on,  or  available  via  such  Third  Party  Links.  This  will  include  all  transactions,   and   information   transmitted   therein,   between   You   and   any   such   third   party   sites   or  applications  or  resources,  such  transactions  are  strictly  bi-partite.  We  shall  not  be  liable  for  any  disputes  arising from or in connection with such transactions between You and the aforementioned third parties.

Such  third  party  websites,  and  external  applications  or  resources,  accessible  via  the  Third  Party  Links  may  have  their  own  privacy  policies  governing  the  collection,  storage,  retention  and  disclosure  of  Your  information  that  You  may  be  subject  to.  We  recommend  that  You  exercise  reasonable  diligence,  as  You  would  in  traditional  offline  channels  and  practice  judgment  and  common  sense  before  committing  to  any  transaction  or  exchange  of  information,  including  but  not  limited  to  reviewing  the  third  party  website  or  application’s privacy policy.

8. Retention of Information

(a)  Any  personal  information  or  SPDI  collected  in  accordance  with  this  Privacy  Policy  will  be  collected  by  Us  and  retained  or  stored  either  by  Us  or  by  (i)  Amazon  Web  Services,  located  at  Amazon  Internet  Services  Private  Ltd,  Block  E,  14th  Floor,  Unit  Nos.  1401  to  1421  International  Trade  Tower,  Nehru  Place,  New  Delhi,  Delhi,  110019,  (ii)  GCP,  located  at  Google  Asia  Pacific  Pte.  Ltd.,  70  Pasir  Panjang  Road,  #03-71,  Mapletree  Business  City,  Singapore  117371,  or  (iii)  MongoDB  Cloud  located  at  MongoDB  Limited,  VAT  Registration  #:  IE  9793087U,  Building  Two,  Number  One  Ballsbridge,  Dublin  4,  Ireland.  We  also  have  measures  in  place  such  that  your  SPDI  which  is  in  our  possession  or  under  our  control,  is  destroyed  and/or  anonymized  as  soon  as  it  is  reasonable  to  assume  that:  (i)  the  purposes  for  which  your  SPDI  has  been  collected  have  been  fulfilled;  and  (ii)  retention  is  no  longer  necessary  for  any  other  reason,  or  under  applicable law.

(b) We  may,  however,  reserve  the  right  to  retain  and  store  your  personal  information  for  our  business  purposes,  whether  such  personal  information  has  been  deleted  or  not.  After  a  period  of  time,  your  data  may   be   anonymized   and   aggregated   and   then   may   be   held  by  us  as  long  as  necessary,  to  enable  purchases of products and provision of services or for analytics purposes

(c) If  You  wish  to  withdraw  Your  consent  for  processing  Your  personal  information  and  SPDI,  cancel  Your  account,  or  request  that  We  no  longer  use  Your  personal  information  and  SPDI  to  deliver  Our  products  or  provide  You  Services,  please  contact  Us  at  details  indicated  in  the  contact  section.  Please  note  however  that  Your  withdrawal  of  consent  or  cancellation  of  account  may  result  in  Us  not  being  able  to  deliver  You  products  or  provide  You  with  Our  Services  or  terminate  any  existing  relationship  that  We  may have with You.

(d) Please  note  that  uninstalling  the  Application  will  not  result  in  deletion  of  Your  personal  information  or SPDI.

9. Changes to Your Information

You  may  review,  correct,  update,  change  the  information  that  You  have  provided  by  logging  into  Your  account.  However,  You  are  not  permitted  to  delete  any  part  of  the  personal  information  or  any  other  information  generated  on  the  Platform.  You  may  update  Your  information  at  any  point  by  writing  to  Us  at the details indicated below in the contact section.  

Should  You  choose  to  update  Your  personal  information  or  SPDI  or  modify  it  in  a  way  that  is  not  verifiable  by  Us,  or  leads  to  such  information  being  incorrect,  we  will  be  unable  to  provide  You  with  access  to  our  Site  or  the  Services,  as  described  under  the  Terms,  and  such  modification  may  be  regarded  as the User seeking to discontinue his or her access to Our Site or the Services.  

We  reserve  the  right  to  verify  and  authenticate  Your  identity  and  Your  personal  information  in  order  to  ensure  accurate  delivery  of  products  and  services.  Access  to  or  correction,  updating  or  deletion  of  your  personal  information  or  SPDI  may  be  denied  or  limited  by  Us  if  it  would  violate  another  person’s  rights  and/or is not otherwise permitted by applicable law.

10. Notices

If You have any concern about privacy or grievances on the Site or the App, please contact us with a thorough description and We will try to resolve the issue for You. If You have any concerns or questions in relation to this Privacy Policy, You may address them to Our grievance officer at:

Name : Mr. Nishant Anthwal
Address : 4th Floor, Prestige Blue Chip Software Park, Block 1, Hosur Road, Madiwala Range, Dairy Colony, Adugodi, Bengaluru- 560029, Karnataka, India
Phone : 080 68236823
Email : hello@docon.co.in

We shall endeavour to resolve Your grievances within 15 (fifteen) days from the date of receipt of such grievance.

11. Miscellaneous

(a)Disclaimer: We cannot ensure that all of Your personal information and SPDI will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although We are committed to protecting Your privacy, We do not promise, and You should not expect, that Your information or private communications will always remain private. As a User of the Site or the App, You understand and agree that You assume all responsibility and risk for Your use of the Site or the App, the internet generally, and the information You post or access and for Your conduct on and off the Site or the App. The Company, in no event, shall be responsible and/or liable for the acts/ omissions of the Registered Medical Practitioner. The Registered Medical Practitioner shall always be responsible for compliance with applicable law.

(b)Indemnity: You agree and undertake to indemnify Us in any suit or dispute by any third party arising out of disclosure of information by You to third parties either through our Site or otherwise and Your use and access of websites, applications and resources of third parties. We assume no liability for any actions of third parties with regard to Your personal information or SPDI which You may have disclosed to such third parties.

(c)Severability: Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.

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